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  • Robotic Process Automation (RPA)

    Automate standard processes.
    Save costs.
  • Robotic Desktop Automation (RDA)

    React instantly.
    In your contact center or back office.
  • Quality Monitoring (QM)

    Increase service quality.
    Lower instruction costs.
  • Interaction Analytics (IA)

    Understand connections.
    What customers really want.

We customize and integrate globally leading software for process optimization and automation. That way, you achieve optimal performance in your contact center or back office.

Peter Gissmann,
Managing Director ALMATO GmbH

Robotic Desktop Automation (RDA)
React instantly.

Process optimization, automation and guidance in real time

Robotic Process
Automation (RPA)

Automate standard processes.

Fully automated handling of processes

Quality Monitoring (QM)
Increase service quality.

Quality monitoring, eLearning, speech analysis

Interaction Analytics (IA)
Understand connections.

Interaction analysis, process time analysis, reporting

perform better

in every company there are processes we can optimize.

Robotic Desktop Automation (RDA)

Reduction of the Average Handling Time of up to

Robotic Process Automation (RPA)

Up to 97%
automation rate for individual business processes

reduced process costs

Quality Monitoring (QM)

increase in service quality through first contact resolution

triplication of coaching frequency


  • Apps permeate our private life and make it easier. For companies in particular, the collaboration between apps and Robotic Process Automation (RPA) offers huge possibilities.

  • ALMATO GmbH, a leading provider of robotic process automation solutions in Germany, has been awarded the "Center of Excellence" certification by its partner Automation Anywhere. ALMATO is the first company in Germany to receive this award.

  • ALMATO supports the students of the ESB Business School in Reutlingen, who with their ESB Cycling for Charity Tour collect money for children with cancer and Integramus e.V.

  • Pliezhausen, January 25, 2018. DATAGROUP SE (WKN A0JC8S) today announces the acquisition of all shares in ALMATO GmbH. A rapidly growing company, ALMATO adds to DATAGROUP’s range in the CORBOX portfolio, offering the application of robotic process...

  • ALMATO is proud to sponsor the Get Trek'd team in the Mongol Rally, an adventure-filled rally for charity.

  • In this blog, we share some best practices on how to avoid common implementation errors in Robotic Process Automation projects.

  • German specialist for Robotic Process Automation and contact center solutions continues to expand

  • For the last two weeks, the ALMATO team travelled through Germany to show Robotic Process Automation. Three events in Munich, Berlin and Cologne provided the opportunity for participants to get to know more about Robotic Process Automation, get...

Optimize Processes

in every company, there are processes we can optimize.

Sources of Error


Customer Satisfaction

Service Quality

Reaction Times


Our Customers