• Real Time Interaction Management (RTIM®)

    React instantly.
    In your contact center or back office.
  • Robotic Process Automation (RPA)

    Automate standard processes.
    Save costs.
  • Quality Monitoring (QM)

    Increase service quality.
    Lower instruction costs.
  • IT process automation Business Process Automation Business Process Automation Business Automation Software RPA .

    Interaction Analytics (IA)

    Understand connections.
    What customers really want.

We customize and integrate globally leading software for process optimization and automation. That way, you achieve optimal performance in your contact center or back office.


Peter Gissmann,
Managing Partner ALMATO GmbH





Real Time Interaction Management (RTIM®)
React instantly.

Process optimization, automation and guidance in real time



Robotic Process
Automation (RPA)

Automate standard processes.

Fully automated handling of processes


Quality Monitoring (QM)
Increase service quality.

Quality monitoring, eLearning, speech analysis



Interaction Analytics (IA)
Understand connections.

Interaction analysis, process time analysis, reporting

perform better

in every company there are processes we can optimize.

Real Time Interaction Management (RTIM)

Reduction of the Average Handling Time of up to
50%

Robotic Process Automation (RPA)

Up to 97%
automation rate for individual business processes

-60%
reduced process costs

Quality Monitoring (QM)

+82%
increase in service quality through first contact resolution


x3
triplication of coaching frequency

News

  • German specialist for Robotic Process Automation and contact center solutions continues to expand

  • For the last two weeks, the ALMATO team travelled through Germany to show Robotic Process Automation. Three events in Munich, Berlin and Cologne provided the opportunity for participants to get to know more about Robotic Process Automation, get...

  • An excellent start into the Formula Renault Season 2017 for Laurents Hörr (19), sponsored by ALMATO: pole positions and wins in all three races in Barcelona

  • You know about the benefits of Robotic Process Automation, you know what the digital robots can do. Now the question is: where to start? Which processes are suitable for automation?

  • No matter where you looked at the CCW 2017: chatbots, automation and artificial intelligence were everywhere.

  • Strategic alliance between German automation specialist and US-based Robotic Process Automation leader

  • Automation specialist continues growth with the acquisition of Swiss company iConsult

  • Specialist for automation software presents automation solutions for front and back office at the CCW

  • Starting January 2017, ALMATO became a member of the Förderverein of the ADV Böblingen, an organization that supports the work of the academy and its students.

  • For the second year in a row, ALMATO received the CrefoZert certificate from credit rating agency Creditreform. The certificate attests to ALMATO's excellent credit rating and financial strength.

  • Reutlingen, December 4, 2016 - ALMATO donates 2.000€ to the children's charity Kinderschutzbund Reutlingen. The donation of the automation specialist will be used to provide children with shoes for winter as well as for the Christmas party for...

  • Service Automation

    Service Automation – Robots and the Future of Work by Leslie P. Willcocks and Mary Lacity is one of the first books on the market that focuses exclusively on Robotic Process Automation and its impact on businesses.

Optimize Processes

in every company, there are processes we can optimize.

Reduce
Sources of Error

Unburden
Employees

Increase
Customer Satisfaction

Ensure
Service Quality

Decrease
Reaction Times

Improve
Collaboration

Our Customers