• Real Time Interaction Management (RTIM®)

    React instantly.
    In your contact center or back office.
  • Robotic Process Automation (RPA)

    Automate standard processes.
    Save costs.
  • Quality Monitoring (QM)

    Increase service quality.
    Lower instruction costs.
  • IT process automation Business Process Automation Business Process Automation Business Automation Software RPA .

    Interaction Analytics (IA)

    Understand connections.
    What customers really want.

We customize and integrate globally leading software for process optimization and automation. That way, you achieve optimal performance in your contact center or back office.

Peter Gissmann,
Managing Partner ALMATO GmbH

Real Time Interaction Management (RTIM®)
React instantly.

Process optimization, automation and guidance in real time

Robotic Process
Automation (RPA)

Automate standard processes.

Fully automated handling of processes

Quality Monitoring (QM)
Increase service quality.

Quality monitoring, eLearning, speech analysis

Interaction Analytics (IA)
Understand connections.

Interaction analysis, process time analysis, reporting

perform better

in every company there are processes we can optimize.

Real Time Interaction Management (RTIM)

Reduction of the Average Handling Time of up to

Robotic Process Automation (RPA)

Up to 97%
automation rate for individual business processes

reduced process costs

Quality Monitoring (QM)

increase in service quality through first contact resolution

triplication of coaching frequency


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    Strategic alliance between German automation specialist and US-based Robotic Process Automation leader

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  • Starting January 2017, ALMATO became a member of the Förderverein of the ADV Böblingen, an organization that supports the work of the academy and its students.

  • For the second year in a row, ALMATO received the CrefoZert certificate from credit rating agency Creditreform. The certificate attests to ALMATO's excellent credit rating and financial strength.

Optimize Processes

in every company, there are processes we can optimize.

Sources of Error


Customer Satisfaction

Service Quality

Reaction Times


Our Customers