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Pliezhausen, January 25, 2018. DATAGROUP SE (WKN A0JC8S) today announces the acquisition of all shares in ALMATO GmbH. A rapidly growing company, ALMATO adds to DATAGROUP’s range in the CORBOX portfolio, offering the application of robotic process automation within companies.

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In this blog, we share some best practices on how to avoid common implementation errors in Robotic Process Automation projects.

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[Translate to English:]

German specialist for Robotic Process Automation and contact center solutions continues to expand

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/ Sara Gebhardt

Robots on Tour: the Robotics Roadshow 2017

For the last two weeks, the ALMATO team travelled through Germany to show Robotic Process Automation. Three events in Munich, Berlin and Cologne provided the opportunity for participants to get to know more about Robotic Process Automation, get practical tipps on implementation and were shown how to built a robot in 30 minutes.

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You know about the benefits of Robotic Process Automation, you know what the digital robots can do. Now the question is: where to start? Which processes are suitable for automation?

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/ Sara Gebhardt

CCW 2017 – Rise of the Bots

No matter where you looked at the CCW 2017: chatbots, automation and artificial intelligence were everywhere.

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[Translate to English:]

Strategic alliance between German automation specialist and US-based Robotic Process Automation leader

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Automation specialist continues growth with the acquisition of Swiss company iConsult

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Call Center Software Business Process Automation Prozessautomatisierung RTIM Business Automation Software .

Specialist for automation software presents automation solutions for front and back office at the CCW

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For the second year in a row, ALMATO received the CrefoZert certificate from credit rating agency Creditreform. The certificate attests to ALMATO's excellent credit rating and financial strength.

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Service Automation

Service Automation – Robots and the Future of Work by Leslie P. Willcocks and Mary Lacity is one of the first books on the market that focuses exclusively on Robotic Process Automation and its impact on businesses.

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Webinarreihe

/ ALMATO

Webinar Series: Robots Wanted – Robotic Process Automation

On the 26th of October and the 8th of November, ALMATO offers two webinars on the topic of Robotic Process Automation: Robots Wanted – How to Automate Business Processes. Find out more about this technology and seize the opportunity to get your questions answered by our experts.

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Robotic Process Automation im Personalwesen

/ Sara Gebhardt

Robotic Process Automation for Human Resources

Automation offers many opportunities for HR departments. Many structured processes performed daily by human resource managers could be automated. Find out more below.

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Business Automation Software IT process automation Prozessautomatisierung Business Process Automation Prozesse automatisieren .

/ Lars Matschenz

ALMATO Inaugurates Berlin Office

With its new office in Berlin inaugurated this month, ALMATO is growing steadily. Together with our offices in Reutlingen and Duisburg, Berlin represents ALMATO's third site in Germany.

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RPA RTIM Business Process Automation Prozessautomatisierung IT process automation .

/ ALMATO

ALMATO Customer Forum 2016

Join us in Reutlingen this year for our traditional Customer Forum. From the 22nd to the 23rd of September, we'll offer you a host of interesting presentations, user experiences and more. 

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RPA Prozesse automatisieren Call Center Software IT process automation Business Process Automation .

/ Peter Gissmann

Big Data Transforms the Business World

The subject of this month's press review is Big Data in Germany. We will take a look at the influence the influx of data has, how best to cope with it and what the current trends are. 

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Call Center Software RPA Business Process Automation Prozesse automatisieren RTIM .

/ Peter Beckschaefer

Press Review: Customer Experience Key to Success

This month's press review is all about customer experience, its importance nowadays and in future and which factors drive customer experience. It has a particular focus on the state of customer experience management in the DACH region.

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Johnny Trouble

/ Axel Schwarz-Scholten

Johnny Trouble Will Rock the ALMATO Customer Forum 2016

This year's customer forum has many highlights, the evening entertainment being one of them. A delicious American barbecue prepared by the Rocking Chefs is accompanied by rockabilly and country sounds from band Johnny Trouble. 

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[] RTA – Vergleich der Stimmbiometrie

/ Sara Gebhardt

Voice Biometrics - Your Voice is Your Password

Customer ID, your mother's maiden name, your address - traditional authentication is annoying, time-consuming and not even very safe. The alternative is authentication through voice biometrics with Real-Time Authentication (RTA).

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Call Center Software RPA Business Process Automation Prozesse automatisieren RTIM .

In this month's review, we look at what today's bots are able to accomplish and in which industries they are gaining ground.

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IT process automation Business Process Automation Business Automation Software RPA Prozessautomatisierung .

Process optimization, cost savings and better quality are the most important strategic objectives for Shared Services. Find out how Robotic Process Automation helps to achieve that goal. 

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Robotics Day Zürich

/ Axel Schwarz-Scholten

ALMATO Robotics Day Tackles Digital Transformation & RPA

The key theme of the afternoon was digital transformation through the automation of business processes with Robotic Process Automation. Around 30 participants from 15 different companies came together at the Kameha Grand in Zurich to discuss RPA technology, its benefits and challenges.

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RPA: Was können Software-Roboter?

/ Sara Gebhardt

RPA Software Robots: What Can They Do?

Many articles have been written about the benefits of Robotic Process Automation. One of them is the straightforward integration, since these digital robots operate using the frontend of other applications. But how exactly does that look like? What can these robots do?

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Business Process Automation Call Center Software RPA Business Automation Software IT process automation .

/ Sara Gebhardt

Robotic Process Automation in Finance

Finance has to deal with many structured processes that still require too much manual input. With Robotic Process Automation these processes can be automated, creating fully digital processes.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ ALMATO

ALMATO Hosts ROBOTICS DAY

Information and networking event about Robotic Process Automation.

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Desktop Automation in Customer Service

Customer service representatives deal with huge amounts of data and increasingly complex processes every day. It can be challenging to find the right information at the right time. 

With Real Time Interaction Management, parts of these processes can be automated, giving employees valuable assistance. Find out how it works in our video.

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[Translate to English:] Shared Services Global Report 2016

Robotic Process Automation is of particular interest to the Shared Services industry to reduce costs and process times. In this year's Shared Services Global Report, the Shared Services Network interviewed participants about RPA.

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Call Center Software RPA Business Process Automation Prozesse automatisieren RTIM .

In this month's press review, we share articles from CIO, Accenture and the Harvard Business Review explaining what you should consider when implementing Robotic Process Automation (RPA).

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Integrate Legacy Systems With RPA

Legacy systems exist in almost every company. They are often difficult to integrate, require a lot of resources and aren't user-friendly. Robotic Process Automation helps to integrate legacy systems with modern applications.

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Quality Monitoring Video

Service quality is an increasingly important differentiating factor and competitive advantage. Watch our video to find out how you can analyze and continuously improve your service quality using ALMATO Quality Monitoring.

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CCW 2016: Better Customer Service Through Automation

This year's Call Center World was all about shaping the future of customer service. ALMATO showed how automation is already bringing the future to today's customer service.

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RTIM Prozesse automatisieren Call Center Software Business Process Automation Prozessautomatisierung .

/ Sara Gebhardt

Gain Scalability With Robotic Process Automation

Increased workloads during peak times have many companies wishing for an easy way to quickly scale resources and avoid backlogs. Robotic Process Automation can help to do just that. Find out, how.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

Competitive advantage through automation software: digital robots on duty at Deutsche Telekom.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

CCW 2016: Specialist for automation software at international customer contact congress & trade fair

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Video: Front and Back Office Collaboration With RPA

Front and back office can profit from Robotic Process Automation. Watch the IRPA's video interview with our technology partner, NICE Systems, to find out more.

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Will Robots Steal Our Jobs?

/ Sara Gebhardt

Will Robots Steal Our Jobs?

According to a study by the World Economic Forum, five million jobs will disappear by 2020, mostly due to technological advancements. What's behind those numbers?

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[Translate to English:] ALMATO wünscht frohe Festtage

/ Sara Gebhardt

Merry Christmas

The holidays are just around the corner. Most company holiday parties are over, people are still suffering from pre-holiday stress but soon everything will be calm again. It's time to reflect on the past year.

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[Translate to English:] Presseschau RPA und Shared Services

Robotic Process Automation is a particularly great fit for structured, rules-based processes. Which is why it is perfect for tasks typically performed by Shared Services. The Finance Shared Services in particular can profit significantly from RPA. Read why in our overview.

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Mit Teilautomatisierung zum Unfied Desktop

Automation and robots are usually associated with the production line and not with contact centers. During the Strategy Days, Peter Beckschaefer and Volker Schlenvogt showed how automation can work for service centers.

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Axel Schwarz-Scholten and Peter Beckschaefer

Decision makers from the German Shared Services Industry gathered in Berlin for the 10th Shared Services Week to share their knowledge and discuss trends. One topic that was of particular interest was Robotic Process Automation.

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Congratulations: ALMATO Partner novomind Celebrate 15th Anniversary

This year novomind, ALMATO's long-time business partner, celebrates its 15th anniversary.

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Prozesse automatisieren RTIM Business Automation Software Business Process Automation Prozessautomatisierung .

Peter Beckschaefer, Head of Sales at ALMATO and Volker Schlenvogt, Project Manager for E.ON, will run a workshop on Robotic Process Automation at the Strategy Days on the 24th of November.

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Robotic Process Automation - Overview

/ Sara Gebhardt

What is Robotic Process Automation?

Robotic Process Automation is steadily gaining traction. But what exactly is RPA?

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[Translate to English:] Harvard Business Review Presseschau

The Harvard Business Review recently published a special about knowlege workers in the age of the algorithm. Here you'll find a summary of the most interesting articles.

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Peter Gissmann opened the 10th Customer Forum

/ Sara Gebhardt

10 Years ALMATO Customer Forum

Over 70 participants gathered for the 10th annual ALMATO customer forum to exchange news and listen to interesting user cases. Thomas Cook talked about their experience with RPA, E.On presented how they use RTIM and Funke Dialog showed how they introduced a quality monitoring solution.

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[Translate to English:] ALMATO Logo

/ Sara Gebhardt

A New Look for ALMATO

Autumn brings a lot of change. But not only the leaves and fields are changing, the ALMATO website and the ALMATO logo show themselves in a brand new look.

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RPA Prozessautomatisierung Business Automation Software Call Center Software IT process automation .

ALMATO was presented with the Business Partner of the Year award by its technology partner NICE Systems.

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NICE Gold-Partner

/ Marc Eickmeier

almato is NICE Gold Partner

almato is now officially the Gold Partner of NICE Systems. We thank NICE for the good collaboration and the great award. We look forward to develop optimal solutions for our customers with our partners.

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CrefoZert Credit Rating Certificate

/ Michael Schulze

almato gains CrefoZert Credit Rating Certificate

almato was awarded the credit rating certificate by CrefoZert – a certifacte that proves excellent credit rating and business conduct. The CreoZert was developed in 2009 by Creditreform, a leading european credit agency. Only 1.7% of German companies fulfill the strict CrefoZert criteria.

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/ Michael Schulze

Bye Tübingen – Hello in Reutlingen!

almato moves to Reutlingen.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ Peter Beckschaefer

New Ways

On the 23rd and 24th of June almato will attend the Congress for the Future of State and Administration in Berlin.

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neue Coachingpotentiale

/ Michael Schulze

almato Concept Opens New Coaching Possibilities

The combination of RTIM® and Quality Monitoring offers added value.

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CCW 2014

/ Marc Eickmeier

CCW 2014: Focus on Process Automation

almato presents new concepts with Real Time Interaction Management.

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Business Automation Software Business Process Automation Prozessautomatisierung Prozesse automatisieren Business Process Automation .

/ Marc Eickmeier

We couldn't stop ourselves ...

On the 10th and 11th of October more than 60 participants attended the annual almato customer forum to discuss current trends and best practices in quality monitoring and process optimization.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

novomind wins company competition of EY

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

In 2002 "Ich-AG" was declared the least favourite and most overused word in Germany. If the jury had consisted of call center experts, they might have chosen the word "recording" instead.

The almato article in Teletalk describes the challenges, technical possibilities and general regulations of a working qulality management.

Download Article [German]

Source: Teletalk

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Business Automation Software Business Process Automation RTIM Prozessautomatisierung Prozesse automatisieren .

/ Michael Schulze

Please Hold the Line – TeleTalk 05/2013

The integration of mobile apps in customer service takes the top spot of many companies' "to do's" But how can the app be integrated into the traditional customer service?

The following article shows you how.

Download Article [German]

Source: Teletalk

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ Marc Eickmeier

NICE Lunch Seminar RTI 2013 in Frankfurt

"Optimize Customer Interactions, Deliver Excellent Customer Service and Increase Your Turnover" is the theme of this years NICE Lunch Seminar on the 6th of June in Frankfurt.

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Business Automation Software RTIM Call Center Software RPA Business Process Automation .

/ Peter Beckschaefer

RTIM Insight 2013 – A Successful Event

The first ever almato RTIM Insight event about partial automation and Real Time Interaction Management took place this April in Cologne.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

almato and NICE Systems invite you to this exclusive half-day event focussed on process optimization and automation.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

Exchanging know-how and practical guides are the goals of the Call Center Verband Germany. Industry experts from CCV member companies regularly share their expertise, which is bundled in the practical handbooks of the organization.

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Prozessautomatisierung RTIM Call Center Software RPA IT process automation .

/ Peter Beckschaefer

Perceived Service Quality Deteriorates

Service quality is an important differentiator for businesses. Service quality is an important part of a customer's satisfaction with a company. However, customers perceive service quality as getting worse.

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Call Center Software RPA Prozesse automatisieren Prozessautomatisierung RTIM .

almato presents a mobile extension for Real Time Interaction Management.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ Peter Gissmann

Peter Gissmann Featured in Call Center Experts

A few weeks before the start of the Call Center World in Berlin, the newest Call Center Experts Briefing was published. Featured in it is Peter Gissmann, who gives an overview over the Call Center Trends for 2013.

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RTIM Business Process Automation Prozessautomatisierung RPA Business Process Automation .

/ Marc Eickmeier

Customer Experience: 13 Trends for 2013

With the increasing importance of the quality of customer service, businesses are increasingly interested in "Customer Experience". Our newest link review gives you an overview of the important trends for the new year.

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Business Process Automation IT process automation Business Process Automation Prozesse automatisieren Call Center Software .

The communications service provider CommuniGate is now in charge of over 8 million credit card customers. 

The company was founded in 1998 as a subsidiary of Bayern Card Services and Lufthansa AirPlus Servicekarten. Since then, CommuniGate has grown from 40 to 500 employees. Since 2011, the company with its headquarters in Passau has opened a second location in Frankfurt.

5 years ago, CommuniGate chose almato as its Quality Monitoring provider....

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Call Center Software RPA Business Process Automation IT process automation Business Automation Software .

Noone likes to wait. Neither customers when calling a call center nor the service employees – and of course, neither do the companies, which want to process customer requests as fast and efficiently as possible.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

Technological advances and increased service expactations by customers change the way in which companies handle sourcing, management and support of technology in contact centers. These changes raise the question whether the existing infrastructure can ensure the needed availability, flexibility, agility and mobility.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ Peter Gissmann

Envision Names New CEO

It was Ron Strandin who, a couple of years ago, successfully established the Click2Coach brand. We're happy that he returned to Envision to continue writing its success story.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

During this year's ALMATO User forum we asked the participants about customer experience, contact center processes and more. You can read the analysis of the results in the Absatzwirtschaft.

Customer Service suffers from process variety (German)

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Business Process Automation RTIM Business Process Automation Prozesse automatisieren IT process automation .

A survey confirms the urgency of stringent data management in customer service.

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ Peter Beckschaefer

Interview With Peter Gissmann in the Funkschau

No one likes to be put on hold, yet alone pay for waiting. That's why the charge-free waiting loop is one of the top topics of the industry. In the magazine Funkschau Peter Gissmann explains how companies can reduce their average handling time thanks to efficient processes and better quality in customer service. That way also reducing the use of waiting loops. 

Here you'll find the current Funkschau expert interview with Peter Gissmann

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IT process automation Business Process Automation Business Automation Software RPA Prozesse automatisieren .

/ Marc Eickmeier

Service Rating Awards Innovation Prize

Cosmos Direkt, the Deutsche Vermögensberatung and Hanse Merkur were awarded first place of the service innovation awards 2012. For the second time, the agency Service Rating has awarded the "Best Service Innovation" award for notable service performance. 

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