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ALMATO Survey – Customer Service Suffers Due To Multitude of Processes

During this year's ALMATO User forum we asked the participants about customer experience, contact center processes and more. You can read the analysis of the results in the Absatzwirtschaft.

Customer Service suffers from process variety (German)

Peter Beckschaefer      6. November 2012

Author

Peter Beckschaefer

Peter Beckschaefer

Peter Beckschaefer is a Sales Manager at ALMATO

Peter started his career in banking and then studied business studies at the University of Tuebingen. After successfully completing his studies, he worked as a marketing consultant for banks before switching to the world of call centers in 2004, when he started as Accoung Manager at EXCELSIS Information Systems.

Since 2006 Peter Beckschaefer consults ALMATO's clients in the implementation of innovative Robotic Process Automation and Contact Center solutions.