Reutlingen, 25. January 2017 – Europe's leading trade fair for customer service, the CCW, will take place in Berlin from February 21 to 23. ALMATO is one of 270 international exhibitors. The pioneer for Robotic Process Automation (RPA) in the DACH region will inform visitors how companies can automate their administrative processes in back office and contact center, thus reducing administrative costs and improving service quality and customer satisfaction.
On the 21st of February, for the nineteenth consecutive time, the CCW will open its doors at the Estrel Congress Center in Berlin. Experts in customer care, communication and contact centers will discuss current trends and innovations in customer service and contact centers and show the newest products in presentations, discussion rounds and stands.
This year's fair places its focus on digitalization and the customer service of the future: bots, virtual reality and artificial intelligence. In line with this trend, ALMATO will showcase their digital robots. As ambassador for this technology, there will also be a special guest at the stand: Nao, a humanoid robot.
The automation specialist from Reutlingen will present innovative tools for a modern customer service. With ALMATO's automation solutions, companies can improve customer satisfaction as well as the performance of business processes.
Using concrete use cases, the software company will show how employees profit from Robotic Process Automation (RPA) and Real Time Interaction Management (RTIM). RPA fully automates structured business processes through digital robots and relieves employees of mundane tasks. RTIM, on the other hand, supports employees during the customer interaction through real-time guidance.
Visitors at their stand will also learn how, using voice biometrics software, the long and unsatisfactory authentication process can be sped up and realized quickly and securely. Solutions for Quality Monitoring and Interaction Analytics complete ALMATO's portfolio, allowing the company to cover the whole spectrum of customer interaction, ensure service quality and the efficient use and analysis of communication data.
„This year's focus on digitalization and the future of customer service is, for us, a great opportunity to show what we can already do today with automation software and how we can help our customers make proper use of the opportunities that arise across all industries through digitalization," explains Axel Schwarz-Scholten, Head of Sales and Marketing at ALMATO.
ALMATO at the CCW 2017:
When: 21. – 23. February 2017, 09.00 – 18.00
Where: Estrel Berlin, Sonnenallee 225, 12057 Berlin
Stand: Hall 3, Stand H8
More information: www.almato.de/events
Obere Waessere 9
Tel: +49 7121 14787-0
Fax: +49 7121 14787-80