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Better Now Than Never – Participate in the Survey "How Real Time Are Call Center?“

Noone likes to wait. Neither customers when calling a call center nor the service employees – and of course, neither do the companies, which want to process customer requests as fast and efficiently as possible.

Highly skilled employees, modern technology and efficient processes mean that some business are able to offer fast customer service in their contact centers. But: How fast is fast? Which parts of a process often suffer from delays? How close are contact center to the ideal: service in real time?

These are the questions our technology partner NICE explores. Their goal is to find out how well german call centers are equiped to deal with the increasing customer demands. In order to do that they have started an internet survey in which call center managers can answer questions about reaction times, customer feedback etc. The results will be presented in Berlin during the Call Center World 2013.

ALMATO customers have already experienced the decreased processing times and efficiency that RTIM offers. Professional journals such as Funkschau, CMM Magazin Salesbusiness and Absatzwirtschaft have reported about ALMATO RTIM.

Michael Schulze      3. December 2012

Author

Michael Schulze

Michael Schulze

Michael Schulze works as project manager for ALMATO since 2011.

The Nürtingen-born father of two is responsible for Real Time Interaction Management projects.

Since January 2015, he is also responsible for quality management at ALMATO.