Highly skilled employees, modern technology and efficient processes mean that some business are able to offer fast customer service in their contact centers. But: How fast is fast? Which parts of a process often suffer from delays? How close are contact center to the ideal: service in real time?
These are the questions our technology partner NICE explores. Their goal is to find out how well german call centers are equiped to deal with the increasing customer demands. In order to do that they have started an internet survey in which call center managers can answer questions about reaction times, customer feedback etc. The results will be presented in Berlin during the Call Center World 2013.
ALMATO customers have already experienced the decreased processing times and efficiency that RTIM offers. Professional journals such as Funkschau, CMM Magazin Salesbusiness and Absatzwirtschaft have reported about ALMATO RTIM.