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CCW 2016: Better Customer Service Through Automation

This year's Call Center World was all about shaping the future of customer service. ALMATO showed how automation is already bringing the future to today's customer service.

  • Business Process Automation Business Process Automation RTIM Call Center Software Prozessautomatisierung .

  • Business Process Automation IT process automation RPA Business Automation Software Business Process Automation .

  • Business Process Automation Prozesse automatisieren Call Center Software RPA RTIM .

  • Call Center Software Business Process Automation Prozessautomatisierung RTIM Business Process Automation .

  • RPA IT process automation RTIM Prozesse automatisieren Business Automation Software .

  • IT process automation Call Center Software Business Automation Software RTIM Business Process Automation .

  • RTIM Prozessautomatisierung Call Center Software RPA Prozesse automatisieren .

  • Prozesse automatisieren Business Automation Software Prozessautomatisierung Business Process Automation IT process automation .

  • Business Process Automation RPA Business Automation Software IT process automation Prozessautomatisierung .

  • Call Center Software Prozessautomatisierung IT process automation RTIM Business Process Automation .

  • Business Process Automation Business Automation Software Prozesse automatisieren Prozessautomatisierung Call Center Software .

  • Prozessautomatisierung IT process automation RTIM Business Process Automation Business Process Automation .

How does the future of customer service look like? For ALMATO, the answer is simple: it's faster, better - and already here, thanks to automation. 

At this year's CCW, ALMATO showed how automation can help contact centers achieve better customer service by assisting agents in real time. Our software robots automatically process mundane tasks for the employee and they can also work like virtual assistants: by searching all databases for relevant information about the customer during the call and presenting it right when the customer service agent needs it.

The result: Happier customers and employees.

Business Automation Software IT process automation Prozessautomatisierung Call Center Software Business Process Automation .

This year, ALMATO also brought real robots to the CCW. Because our software bots are notoriously hard to photograph, we brought a couple of sphero BB-8's. They were a huge hit and many visitors participated in our survey for a chance to win one of them.

We want to thank all visitors for an interesting and successful 18th CCW!

Sara Gebhardt      4. March 2016

Author

Sara Gebhardt

Sara Gebhardt

Sara started working as Marketing Manager at ALMATO in 2015.

She has a M.A. in International Cultural and Business Studies. As part of a Double Degree Programme she spent a year in Scotland and wrote her thesis on What Would Bond Buy? An Investigation Into Young Consumers' Attitudes Towards Product Placement in Films.

After her studies, she moved to Belgium and worked for a software company as Business Developer for Germany and Spain, before moving back to her beautiful home city of Stuttgart. In her free time, she reads obsessively across all genres.