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Contact Center Lament the Multitude of Applications and Processes

A survey confirms the urgency of stringent data management in customer service.

Tübingen, 30th of October 2012 – almato, the company based in Tübingen has asked 40 practitioners, that deal with the ensurance and improvement of customer service quality on a day to day basis.

Michael Schulze      30. October 2012

Author

Michael Schulze

Michael Schulze

Michael Schulze works as project manager for ALMATO since 2011.

The Nürtingen-born father of two is responsible for Real Time Interaction Management projects.

Since January 2015, he is also responsible for quality management at ALMATO.