Apps as mobile, user-friendly applications
Apps give end users or employees access to corporate information wherever they are. Thanks to their modern design, they also offer a high degree of usability, which is not always the case with company-internal applications, especially with older systems. Here apps help. They provide the user with a structured view of information and can also provide data offline if required.
The advantage of apps is obvious: clear, user-friendly and mobile use. But how does the app get the necessary information from the company databases? This often turns out to be more difficult than expected. Data is needed from a variety of applications that need to be integrated with the app, and not all applications are designed to be mobile.
Integration of apps and corporate data with RPA
Robotic Process Automation is the automated processing of tasks by digital robots. You can imagine them as a virtual employee: the robots have their own access data and, like employees, access various applications via the frontend. There they can insert data, copy, click buttons and much more.
In doing so, they work faster and more effectively than human employees, especially with applications that do not meet modern usability standards, because they are indifferent to the structure and design of a user interface. Also, they do not lose track even if they have to serve many different applications at the same time.
With RPA as a bridge between apps and the company's internal data and applications, information can quickly be extracted from the various systems, aggregated and sent to the app, which then clearly displays them.
This intermediate step avoids long wait times until the data is available, can cost-effectively integrate many systems, including legacy systems, and reduce errors and frustration that can result from having long click paths and waiting times for an app to get the information it needs.
Processing of process steps by RPA
Robotic Process Automation can be more than just a bridge and send data to the app. RPA can also automatically process tasks triggered by the app and quickly deliver the results back to the app.
An example: A customer wants to change his contract. He enters the change in the app. The robot takes over the data, changes it in the appropriate internal systems and immediately gives feedback on the result and the date on which the contract is converted.
Example road damage: Report damage via app
During construction, it can happen easily: a few inches too far and a cable is severed. For the customer, this leads to landline failures and for the construction company it used to mean a lot of effort in the past, because they reported the damage via hotline.
The whole process changes with the app. It can be used to quickly and easily report what damage has been done, add the GPS of where it happened and photos can be attached. This way the company can react quickly.
In the backend, robots can record the information and make an appointment with a technician. In addition, they can inform the customer immediately. This increases the efficiency of troubleshooting and decreases the frustration of the customer through better communication.
Summary of Benefits of RPA & Apps:
- Digitization of complex processes
- High usability for the user through modern app structure. RPA controls the data collection in the background with possibly less user-friendly systems
- Automatic processing of process steps in the background
- Fast delivery of results to the app (mobile availability of data from non-mobile applications for customers and employees)
- Aggregation of data from various backend systems
- Integration of in-house systems with modern apps, even legacy systems that would otherwise not integrate