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Interview With Peter Gissmann in the Funkschau

No one likes to be put on hold, yet alone pay for waiting. That's why the charge-free waiting loop is one of the top topics of the industry. In the magazine Funkschau Peter Gissmann explains how companies can reduce their average handling time thanks to efficient processes and better quality in customer service. That way also reducing the use of waiting loops. 

Here you'll find the current Funkschau expert interview with Peter Gissmann

Peter Beckschaefer      26. October 2012


Peter Beckschaefer

Peter Beckschaefer

Peter Beckschaefer is a Sales Manager at ALMATO

Peter started his career in banking and then studied business studies at the University of Tuebingen. After successfully completing his studies, he worked as a marketing consultant for banks before switching to the world of call centers in 2004, when he started as Accoung Manager at EXCELSIS Information Systems.

Since 2006 Peter Beckschaefer consults ALMATO's clients in the implementation of innovative Robotic Process Automation and Contact Center solutions.