Reutlingen, 15 February 2016 - ALMATO, the German automation specialist, has won another renowned customer. The telecommunications company Deutsche Telekom can save considerable resources in backoffice and contact center while at the same time improving service quality using fully automated processes.
Robots have already conquered factory floors. Now, robots are entering more and more offices. Deutsche Telekom has implemented almost 100 software robots since March of last year with ALMATO, one of the pioneers in Robotic Process Automation (RPA).
RPA's digital robots automatically handle diverse business processes, e.g. chargebacks or contract changes. Using these digital robots, employees are freed from mundane work so they can concentrate on more challenging tasks. The fully automated handling of processes enables higher effiency compared to manual work and leads to time and cost savings as well as more satisfied customers through an increase in service quality.
Already during the pilot phase of the project, started in March 2015, the specialist for automation software has implemented automated processes at Deutsche Telekom and more were added since the project went live. Overall, the robots currently work with over 15 different applications (e.g. e-mail, CRM and local Telekom-software) and handle over 150.000 business transactions automatically each month.
A dashboard gives a transparent overview over all active and inactive robots.
"RPA integrated seamlessly with our complex system environment. By automating key processes with high volume we were able to achieve significant cost and time reductions after just a short time.", says Christoph Bill, Head of Infrastructure and Workflowmanagement, Deutsche Telekom.
"We are thrilled to be the company chosen by Deutsche Telekom, as it shows that we, as a German RPA company, could convince through our expertise as well as local proximity.", explains Peter Gissmann, Managing Partner, ALMATO. "It confirms once again that we have taken the right path early on: the automation of previously manual processes leads to a considerable increase in efficiency and a significant competitive advantage for our customers."