What is Robotic Process Automation?
In every department, not just HR, there are many processes that run with the same, strict, rarely varying rules. Often, these processes are disliked by employees because they require little thought and offer little variation.
But strucured, repetitive tasks are exactly where Robotic Process Automation (RPA) shines. RPA is a solution that automates structured, rules-based tasks. These tasks are handled automatically by so-called robots, though they are not actual physical robots, but digital ones.
These digital robots work like employees, using the frontend of applications, accessing them with their own login codes and then performing tasks like a human would: clicking buttons, copy and validate data and much more. Because they use the user interface, there is no need for work-intensive and costly backend integration.
Which HR Processes Are Suited for Automation?
Generally speaking, all structured, rules-based processes are suited for automation. To name just a few examples of suitable processes in Human Resources:
- Data changes
- Travel expenses
Process Example: Onboarding
Before a new employee can start her job, there's a lot of work to do for Human Resources first. The employee has to be added to all necessary internal systems, get access codes, an email account, a phone number, access cards and much more. It is necessary, but tedious work and easy to make mistakes or forget something.
These tasks can be done by RPA's robots. The robot follows a predetermined workflow, which means he follows all rules exactly and makes no errors. You can also create business rules that enable the robot to make decisions, for example which employees needs what access privileges.
The picture above shows a simplified onboarding process and some of the tasks that can be handled by the robot. In the end, the robot automatically sends an email with information (e.g. the employee handbook or access codes) to the new employee.
HR on the other hand, can concentrate fully on the employee and making her first days a success and does not have to deal with the mundane administrative tasks anymore.
Find out more about Robotic Process Automation in our datasheet or contact us directly!