1. Cost Reductions
Automation reduces process costs in many ways. On the one hand, RPA's digital robots are less expensive than traditional FTEs – whether onshore or offshore. On the other hand, there are no recruiting or training costs with robots. In addition, robots work fast and accurate, which cuts process times and the costs produced because of error-handling.
2. Short Latency Times
Robots work faster than humans, are able to work 24/7 and don’t make mistakes. Moreover, they are easily scalable during peak times. If a process requires more resources, more robots can be assigned to it. All of this is possible without training or lead times. If a robot is not needed anymore, it can be allocated to other processes.
These short latency times are of particular importance for time sensitive Shared Services processes.
Standardization results in better comparability, effectivity and compliance, which makes it very important for Shared Services. RPA robots follow the exact determined workflow and and thus all existing compliance rules. In addition, they don’t make mistakes and are able to work during day and night.
4. Process Monitoring
Process monitoring is important but often difficult in practice. Robotic Process Automation facilitates this task by strict compliance with all company standards and through the documentation of all actions the robots take. This leads to a better comparability of processes, e.g. process times and numbers.
5. Benchmarking & Continuous Improvement
Improved process monitoring with Robotic Process Automation leads to a better data base. Based on this, conclusions concerning further improvement of business processes can be drawn. Furthermore, automated processes are easier to realize than manual ones. Unnecessary process steps can be dropped and therefore whole processes can be streamlined and optimized.
6. Better Service Quality
Shortened process times, less mistakes, shorter latency periods, absolute compliance with company rules and better monitoring result in improved service quality. Employees have more time to concentrate on more challenging tasks and the handling of exceptions and thus generate significant added value for Shared Services.
Robotic Process Automation plays a significant role in the achievement of strategic objectives in Shared Services.
If you want to know more about how you can implement Robotic Process Automation in your Shared Services Center, feel free to contact us or take a look at our RPA overview: