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Shared Services Global Report 2016: Focus on Automation

Robotic Process Automation is of particular interest to the Shared Services industry to reduce costs and process times. In this year's Shared Services Global Report, the Shared Services Network interviewed participants about RPA.

One of the key insights from the Shared Services Report is that automation plays an important strategic role for the Shared Services: 68% of respondents said that they want to replace FTEs through technology. 

However, only 18% are already using Robotic Process Automation and 13% are testing it. That means that 68% of respondents have not yet implemented a RPA solution. 

One reason could be that the majority (56%) is unclear about the value of Robotic Process Automation.

This is particularly baffling considering what participants named as crucial goals going forward:

  • 60% want to reduce costs
  • 41% want to offer faster service
  • 36% look to integrate more processes and to integrate them better

All these goals can be met with Robotic Process Automation. Through automation, costs and process times are reduced, since robots are both cheaper and work faster than a human equivalent. And because robots use applications over the frontend, just like a human, with their own access codes, there is no need for expensive and work-intensive backend integration.

You can read the full report here.

Would you like to know more about how you can use Robotic Process Automation in Shared Services?

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Sara Gebhardt      31. March 2016

Author

Sara Gebhardt

Sara Gebhardt

Sara started working as Marketing Manager at ALMATO in 2015.

She has a M.A. in International Cultural and Business Studies. As part of a Double Degree Programme she spent a year in Scotland and wrote her thesis on What Would Bond Buy? An Investigation Into Young Consumers' Attitudes Towards Product Placement in Films.

After her studies, she moved to Belgium and worked for a software company as Business Developer for Germany and Spain, before moving back to her beautiful home city of Stuttgart. In her free time, she reads obsessively across all genres.