One of the key insights from the Shared Services Report is that automation plays an important strategic role for the Shared Services: 68% of respondents said that they want to replace FTEs through technology.
However, only 18% are already using Robotic Process Automation and 13% are testing it. That means that 68% of respondents have not yet implemented a RPA solution.
One reason could be that the majority (56%) is unclear about the value of Robotic Process Automation.
This is particularly baffling considering what participants named as crucial goals going forward:
- 60% want to reduce costs
- 41% want to offer faster service
- 36% look to integrate more processes and to integrate them better
All these goals can be met with Robotic Process Automation. Through automation, costs and process times are reduced, since robots are both cheaper and work faster than a human equivalent. And because robots use applications over the frontend, just like a human, with their own access codes, there is no need for expensive and work-intensive backend integration.
Would you like to know more about how you can use Robotic Process Automation in Shared Services?