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Video: Front and Back Office Collaboration With Robotic Process Automation

Front and back office can profit from Robotic Process Automation. Watch the IRPA's video interview with our technology partner, NICE Systems, to find out more.

 NICE IRPA Video

Here at ALMATO, we have successfully implemented many projects with our partner's technology.

What we learned from these projects is, that particularly the interaction between humans and robots brings added value to businesses. Through automation, everyone can concentrate on what they do best. The robots take over routine and structured processes and humans can concentrate better on customer service and other, more challenging tasks.

Real Time Interaction Management supports front office workers with next-best-action recommendations, the presentation of relevant information and with postprocessing. Robotic Process Automation helps the back office through the automated processing of standard tasks.

Find out more about RPA and RTIM:

PDF Robotic Process Automation

PDF Real Time Interaction Management

Axel Schwarz-Scholten      28. January 2016

Author

Axel Schwarz-Scholten

Axel Schwarz-Scholten

After his studies, Axel Schwarz-Scholten worked in different industries before he started working for a software company that developed workforce management solutions. There, he was head of sales for continental Europe.

Since 2015, Axel Schwarz-Scholten is Head of Business Development at ALMATO.