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Video: Quality Monitoring & Coaching in Contact Centers

Service quality is an increasingly important differentiating factor and competitive advantage. Watch our video to find out how you can analyze and continuously improve your service quality using ALMATO Quality Monitoring.

Quality Monitoring Video EN

ALMATO Quality Monitoring combines selective recording of screens and calls, eLearning and reporting into one easy to use, intuitive solution. Using Quality Monitoring, it is possible to continuously analyze the service quality and recognize problems early.

Furthermore, ALMATO Quality Monitoring's eLearning functionality helps to continuosly improve an agent's service quality. Employees get coaching packages tailored to their individual needs sent straight to their work stations. That way, they can learn at any time, with coaching packages that contain real-life examples and concrete, case-related feedback.

Customers like Lufthansa, Lands' End, Kabel Deutschland and Carglass are already using ALMATO Quality Monitoring. Find out more about our software in our overview:

PDF Quality Monitoring

Sara Gebhardt      9. March 2016


Sara Gebhardt

Sara Gebhardt

Sara started working as Marketing Manager at ALMATO in 2015.

She has a M.A. in International Cultural and Business Studies. As part of a Double Degree Programme she spent a year in Scotland and wrote her thesis on What Would Bond Buy? An Investigation Into Young Consumers' Attitudes Towards Product Placement in Films.

After her studies, she moved to Belgium and worked for a software company as Business Developer for Germany and Spain, before moving back to her beautiful home city of Stuttgart. In her free time, she reads obsessively across all genres.