ALMATO Quality Monitoring combines selective recording of screens and calls, eLearning and reporting into one easy to use, intuitive solution. Using Quality Monitoring, it is possible to continuously analyze the service quality and recognize problems early.
Furthermore, ALMATO Quality Monitoring's eLearning functionality helps to continuosly improve an agent's service quality. Employees get coaching packages tailored to their individual needs sent straight to their work stations. That way, they can learn at any time, with coaching packages that contain real-life examples and concrete, case-related feedback.
Customers like Lufthansa, Lands' End, Kabel Deutschland and Carglass are already using ALMATO Quality Monitoring. Find out more about our software in our overview: