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Quality Monitoring (QM)

Increase service quality.

Sustainable success is the result of satisfied customers. But do you know how you can support your employees to achieve that goal? Do you know the areas where your customer service could improve?

Highly trained employees are the foundation of excellent customer service.

Benefit from our ultra-flexible Quality Monitoring solutions and ALMATO's tried and tested consulting to achieve your goals. With selective voice and optional screen recording, you lay the foundation. Always legally compliant. Web-based solutions for evaluation, coaching and e-learning enable you to increase your service quality. At the same time you reduce your training costs and the average handling time (AHT).

Together with Real Time Interaction Management (RTIM®) and Interaction Analytics Quality Monitoring offers extended controlling and analytics functions.

Improve your customer service, increase training efficiency. Ensure that you are in compliance with all current laws. How? Get to know ALMATO's holistic Quality Monitoring approach.

Your Benefits

Business Process Automation Business Automation Software IT process automation RPA Business Process Automation .
Recognize Optimization Potential


Call Center Software RPA RTIM Business Automation Software Business Process Automation .
Continuous Training


Business Process Automation Business Process Automation RTIM Prozesse automatisieren Business Automation Software .
Individual Feedback and Coaching


Business Process Automation RTIM IT process automation Prozesse automatisieren Business Automation Software .
Increased Quality


IT process automation Prozessautomatisierung Business Automation Software RTIM Business Process Automation .
Coaching at the Best Time


Business Process Automation Business Process Automation RPA Business Automation Software IT process automation .
Easy to Use


How does QM work?

Your employees are your path to the customer. With Quality Monitoring, you can prepare them optimally. How? Selected interactions are recorded by our software. Afterwards, a coach provides feedback and training materials directly at the agent's desk. That way, you support your employees continuously - and individually.

Watch our video to find out more.

    QM Testimonials

  • Customer Testimonials

    “Lufthansa InTouch Customer Service has seven service centers worldwide. Over 1.600 service representatives make sure that passengers from Lufthansa and our partner airlines get excellent and individualized service. Standardized quality assurance plays a pivotal role. With the Quality Monitoring solution from ALMATO, we can gather key data across locations – and identify optimization potential early. At the same time, we use the ALMATO tools to train our customer service representatives."

    Birgit Karl
    Director Product and Process, Lufthansa InTouch

  • QM Testimonials

  • Customer Testimonials

    „The core objective of Lands' End's customer service is absolute customer satisfaction. To that end, we have been using the Quality Monitoring solution from ALMATO for years. With their software, we can continuously support and individually coach our employees and give them the tools they need to provide the best possible customer experience. ALMATO has shown itself to be a reliable partner with short reaction times."

    Torsten Müller
    Operations Director, Lands' End

  • QM Testimonials

  • Customer Testimonials

    „For Carglass, service quality has a very high priority. This is why we have been working with the Quality Monitoring software from ALMATO for years. Our employees were impressed by its intuitive user interface and integrated coaching tools. With ALMATO's solutions we make sure that we enthuse our customers every day. For us, that's the most important point.“

    Karim Musa
    Head of Contact Center & Customer Loyalty, Carglass

  • QM Testimonials

  • Customer Testimonials

    „ALMATO's innovative solutions were a perfect fit for the requirements we had regarding a monitoring tool. ALMATO successfully integrated the solution with our complex IT systems. Particularly helpful was the professional support we received for negotiating with the works council and employee information. With the Quality Monitoring solution Click2Coach, we can hit our high quality targets, analyze activities and optimize processes.“

    Ingo Czerwonka
    Management, Talanx

More On QM

More Information

Do you need more information about Quality Monitoring? Would you like the information at a glance? Then download our Quality Monitoring data sheet. If you want to know more about how our Quality Monitoring solutions are already being used in companies, take a look at our success stories.

Our team is happy to answer any questions. Write us at info@almato.com or call us: +49 7121 14787-0