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Real Time Interaction Management (RTIM®)

React instantly.

In your contact center or in the back office - suddenly there are demands or customer requests that require an immediate answer or solution. With Real Time Interaction Management from ALMATO, your employees get the right information and support in real time. And they make the right decision.

Real Time Interaction Management accesses your company's data in seconds, analyses it, and offers next-best-action recommendations on the basis of your business rules. User friendly and well arranged.

With RTIM, your employees are actively supported during customer interactions or business processes. Performance and service quality increase. Even complex processes can be simplified and automated using Real Time Interaction Management. Experience it yourself.

IT process automation Business Automation Software Business Process Automation Prozessautomatisierung Call Center Software .

Your Benefits

Business Automation Software Prozessautomatisierung RPA Call Center Software RTIM .
Partial automation of processes


IT process automation Prozessautomatisierung Business Automation Software Business Process Automation RTIM .
Reduction in errors


Prozesse automatisieren RPA Business Process Automation Call Center Software RTIM .
Employee support in real time


RTIM Business Process Automation Business Process Automation Prozesse automatisieren Prozessautomatisierung .
Increase in efficiency


Business Automation Software RTIM IT process automation RPA Prozessautomatisierung .
Process acceleration


RTIM Business Process Automation Prozesse automatisieren Business Automation Software Prozessautomatisierung .
Non-invasive front-end integration


How does RTIM work?

Put on your headphones or switch on your speakers, sit back, and enjoy. Our animated film shows you how Real Time Interaction Management works - and how RTIM and Robotic Process Automation can be combined.

  • Customer Testimonials

    „Before going live with the solution, we already knew how it works in our complex IT system and how it impacts our performance. We will continue to redesign and speed up further processes with RTIM.“

    Guido Reiter
    Head of Lean Continental Europe, Thomas Cook

More About RTIM

More information

Do you need more information about Real Time Interaction Management? Would you like an overview? Then download our RTIM data sheet.


Our team is happy to answer any questions. Write us on info@almato.com or call us: +49 7121 14787-0

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