Real Time Interaction Management (RTIM®)
In your contact center or in the back office - suddenly there are demands or customer requests that require an immediate answer or solution. With Real Time Interaction Management from ALMATO, your employees get the right information and support in real time. And they make the right decision.
Real Time Interaction Management accesses your company's data in seconds, analyses it, and offers next-best-action recommendations on the basis of your business rules. User friendly and well arranged.
With RTIM, your employees are actively supported during customer interactions or business processes. Performance and service quality increase. Even complex processes can be simplified and automated using Real Time Interaction Management. Experience it yourself.
How does RTIM work?
Put on your headphones or switch on your speakers, sit back, and enjoy. Our animated film shows you how Real Time Interaction Management works - and how RTIM and Robotic Process Automation can be combined.
„Before going live with the solution, we already knew how it works in our complex IT system and how it impacts our performance. We will continue to redesign and speed up further processes with RTIM.“
Head of Lean Continental Europe, Thomas Cook